At Home Nursing Care San Diego and Los Angeles are very selective in the hiring process. Each potential employee is personally interviewed and thoroughly screened. Our employees complete a criminal background check, a physical fitness for duty and a drug screening. Per our insurance standards, our employees are also scanned through the driving record review with the DMV.
Once hired, our employees are reviewed after 60 days of service and annually thereafter to measure compliance, infection control, ongoing training completion, potential advancement opportunities and their satisfaction working with us.
We match our employees with our clients based on our five measures of compatibility; experience, training, personality, geographic location and availability. If for some reason our first match is not correct, (and it usually is), we ask our clients to be honest with us so that we can either work with the employee or provide an alternate choice.
Our employees are the heart of our business, and we treat them with care, dignity and respect, so that they will do the same for the wonderful clients we serve.
Upon being offered a position with At Home Nursing Care, our non-medical personal care attendants attend our proprietary training program and are signed up for continuing education. Our medical staff, including LVN’s and RN’s, must pass competency exams with a grade of 80% or higher.
When a new client contacts us for service, an assessment is first required. Once the assessment is complete our care manager begins the match-making process by first considering the level of care needed, either non-medical or medical nursing care at home.
Our care manager relies on our Five Points of Compatibility. Matches are made taking into consideration the skills and experience level of the caregiver or in home nurse, the geographic distance he or she will have to travel, his or her hours of availability, personality traits and client preferences.
After a match is made, we continuously provide oversight and supervision, which may include unannounced visits. Our personal care attendants and nurses complete daily charting to make sure they are adhering to the plan of care developed by our nursing supervisor or case manager.
If a client is less than 100% satisfied with a match we’ve made, we investigate how we can improve and work to introduce another personal care attendant or nurse, often within 48 hours. Our clients feel comfortable communicating with us and we will work hard to resolve any issues that may arise. In most cases, our match-making truly works; we have many clients who have enjoyed the same care attendant consistently for years.